Q: What are the hours for the South Lab?
A: Hours for our South Lab (not located within our office) are Monday – Friday 7 a.m. – 5 p.m. and Saturday 8 a.m. to 11 a.m.
Q: I am new to Ottawa Family Physicians. How do I become a patient?
A: New patients must complete a New Patient Form indicating provider preference and bringing or mailing it to our office. After reviewing your information, our office will contact you.
Q: What kind of appointments can I be seen for in your office?
A: The most common types of office visits are for illness, injury, OB care, and medication follow-up. Please see a full list of services on our Services Page.
Q: What insurance plans do you accept?
A: We participate in most major insurance plans, including Medicare. Please call our office to find out if we are contracted with your specific insurance. You may learn more about our Insurance and Billing policy by visiting our Patient Information page.
Q: Do I need an appointment if I want to be seen in your Walk-In Clinic?
A: The Walk-In Clinic is for those types of visits that are urgent care and cannot wait for an appointment. No appointment is required for an urgent care visit in this clinic, during walk-in hours only.
Q: What if I have an emergency after hours?
A: After office hours and on weekends, you will need to call 785-229-8300 and your message will be given to the physician on call. If your emergency is life-threatening, please call 911.
Q: How long will I have to wait to get an appointment to see my doctor?
A: We try to schedule our patients for appointments as quickly as possible. We ask that patients call our office to discuss their provider’s schedule to find out how quickly they can be added for an appointment.
Q: What if I just have a medical question, but I don’t think I need an appointment?
A: A nurse is available to answer your questions Monday through Friday from 8 a.m. to 5 p.m. You will be asked to provide your name, date of birth and phone number, so that your message can be taken and the nurse will return your call. (Some calls after 3 p.m. may be addressed the following business day.)
Q: I am a new patient. What will I need to bring to my first appointment?
A: You will need to bring your health insurance card, a list of your current medications and dosages (including over-the-counter medications), and immunization records for children ages 18 and under. Some medical forms may be required as well. You may download any necessary forms to fill out ahead of time and bring to your visit with you to save yourself time.
Q: Can I have a physical done on a Saturday?
A: No. Saturday visits with a doctor are available beginning at 8:30 a.m. for patients needing urgent care. No appointments are scheduled for Saturdays; it is walk-in only.
If you have any additional questions not addressed here, please call our office and our staff will be happy to assist you.